Terms and Conditions

These Terms and Conditions (the “Terms” or “T&C”) apply to the online gaming services offered under the trade name “Wizardo casino” and made available through Wizardo casino.

The services are owned and operated by Tusitier Ltd, a company registered under the laws of Belize (Reg. No. 000047451) (hereinafter “Tusitier Ltd”, “Wizardo casino”, “we”, “us”, “our” or the “Company”). The Company is licensed by the Anjouan Offshore Authority with License No. ALSI-202505043-FI2. Registered address: Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize.

Responsible gaming notice: gambling can be addictive. Play responsibly.

1. Introduction

1.1. By using, visiting and/or accessing any part of the Wizardo casino site and/or any subdomain, website or mobile application owned or operated by us (the “Site”) and/or by registering an account on the Site, you agree to be bound by these Terms and Conditions, our Privacy Policy, our Cookie Policy and any other rules applicable to our betting or gaming products available on the Site (collectively the “Terms”), and you are deemed to have accepted and understood all the Terms.

1.2. We invite you to read the Terms carefully. If you do not agree with them and/or cannot accept them, you must not use, visit, or access the Site.

1.3. These Terms may be amended by us from time to time for any reason, including compliance with applicable law or the requirements of regulatory bodies. The updated version of the Terms will be available on the Site. If you continue to use the Site after such changes take effect, you will be deemed to have accepted the amendments to the Terms.

1.4. References to “you”, “your”, “customer”, “user” or “player” mean any person using the Site or any of the services available on it and/or any registered customer of the Site.

1.5. References to “games” mean Casino, Live Casino, Sportsbook, card games and other games that may be made available on the Site from time to time. Wizardo reserves the right to add or remove Games from the Site at its sole discretion.

2. Your account

2.1. LEGAL REQUIREMENTS

2.1.1. Reference to the “Account” means an account registered by you on the Site after acceptance of these Terms. By registering an Account, you declare that you are over 18 years of age or have reached a higher minimum legal age as provided in the jurisdiction of your residence under the laws applicable to you. It is your sole responsibility to know whether the services available on the Site are legal in your country of residence. Persons under the age of 18 are not permitted to use the Site and/or the services available on it.

2.1.2. You must not access or use the Site or the Services from any jurisdiction where such access or use is prohibited by law.

2.1.3. Jurisdiction and geoblocking. You are responsible for ensuring that the use of our services is legal in your jurisdiction. Access to the Site from certain countries may be blocked or restricted in accordance with international sanctions and applicable national laws.

Wizardo does not provide services to persons residing in or accessing the platform from jurisdictions where remote gambling is illegal or prohibited, including, but not limited to: United States, United Kingdom, France, Germany, Spain, Netherlands (including Aruba, Curaçao, Sint Maarten and the BES islands), Austria, Australia, Belize, Comoros (including the island of Anjouan), Iran, North Korea, Myanmar, and other jurisdictions subject to international sanctions or designated as high-risk by the Financial Action Task Force (FATF).

We may refuse registration, block access, cancel bets, and withhold winnings if we have reason to believe that you are accessing the service in breach of such restriction.

2.2. ACCOUNT REGISTRATION

2.2.1. To place bets, play and deposit money, you must register an Account on the Site.

2.2.2. To register an Account, you must provide complete and up-to-date information, including mobile number, email address, username, password, and other mandatory information required in the registration form.

By registering the Account on the Site, you agree to provide your legal name. We may take steps to verify the accuracy of the information you provide. You are not allowed to modify these details, except in cases where you may individually request a change by contacting the Site’s customer support, for example in the event of a bona fide material error.

2.2.3. If you choose, or are assigned, a username, password or any other information as part of our security procedures, you must treat such information as confidential and must not disclose it to any third party. We are not responsible for any misuse or improper use of your Account by third parties resulting from your disclosure, whether intentional or accidental, active or passive, of your login details to any third party. We will never ask you to reveal your password and will never contact you to ask for password reminders linked to your password.

2.2.4. Employees, former employees of service providers and/or affiliated parties are not permitted to register accounts on the Site and may not benefit from the services and promotions available. The same rules apply to the family members of the above-mentioned persons. Violation of this rule will result in permanent closure of the account and such accounts will be regarded as fraudulent. Any winnings resulting from such activities will be deemed confiscated from the account holder and only the deposited amount will be returned.

2.2.5. You may not transfer, sell or pledge your Account to another person. This prohibition includes the transfer of assets of any value, including, but not limited to, ownership of accounts, winnings, deposits, bets, rights and/or claims related to such assets, whether legal, commercial or otherwise. The prohibition of such transfers also includes, without limitation, encumbrances, pledges, assignments, usufruct, sale and purchase, brokerage, mortgage and/or gifts in cooperation with a trustee or any other third party, company, natural or legal person, foundation and/or association, in any form.

2.2.6. The Player is required to complete the account verification procedure within fourteen (14) calendar days from receipt of the relevant notification from the Company. Failure to provide the necessary documents within the specified period may result in suspension or blocking of the account, freezing of the balance and refusal to process any transaction until verification is completed.

2.3. ACCOUNT-RELATED ISSUES

2.3.1. If you forget your password or think someone knows the details of your personal data, or if you suspect that another user is gaining an unfair advantage through cheating or collusion, you must notify us of such suspicion.

2.3.2. We reserve the right to declare any bet or transaction void, in whole or in part, if, at our sole discretion, we deem it evident that one of the following circumstances has occurred:

1) the account holder or persons connected to them may directly or indirectly influence the outcome of an event;

2) the account holder and/or persons connected to them are directly or indirectly circumventing the Site rules;

3) the outcome of an event or the bet has been directly or indirectly influenced by criminal activities;

4) the odds of an event have changed significantly due to a public announcement related to the event;

5) bets were placed that otherwise would not have been accepted, but were accepted during periods in which the Site was affected by technical problems;

6) due to an error, such as a material error, typo, technical error, human error, force majeure or otherwise, bets were offered, placed and/or accepted as a result of such error.

2.3.3. When we close or suspend an Account for any reason, we reserve the right to close any future Accounts that may be registered by the same person, device or address, or that may use the same payment wallets or credit cards, and to void/cancel all bets and transactions on such Accounts.

2.3.4. We offer two-factor authentication (2FA) as additional protection against unauthorized use of your Account. You are responsible for maintaining the confidentiality of your login information and ensuring that it cannot be used by another person.

2.4. By registering the Account on the Site, you represent, warrant and undertake as follows:

2.4.1. You are over 18 years of age or have reached the higher legal age provided by the jurisdiction applicable to you and, under the laws applicable to you, you are permitted to participate in the Games offered on the Site. You will use this Site and your Account exclusively for the purpose of genuinely participating in the Games and not for financial or other operations; your participation in the Games will be solely in a personal, non-professional capacity, for recreational and entertainment purposes.

2.4.2. You participate in the Games on your own behalf and not on behalf of another person.

2.4.3. You confirm that you are not a resident of the United States and its territories and dependencies (including Northern Mariana Islands, Puerto Rico and U.S. Virgin Islands), nor of the United Arab Emirates, and that you do not access or use the Site or the Services from any jurisdiction where such access or use is prohibited by law.

2.4.4. All information you provide to the Company is true, complete and accurate and you will immediately inform us of any change to such information.

2.4.5. You are solely responsible for declaring and paying any applicable taxes on winnings received from the Company under the relevant laws.

2.4.6. All money that you deposit into your Account is not the proceeds of illegal activity and, in particular, does not originate from unlawful sources or activities.

2.4.7. You understand that by participating in the Games you assume the risk of losing the money deposited in your Account.

2.4.8. You will not be involved in any fraudulent, collusive, manipulative or other unlawful activity in connection with your or any third party’s participation in any Game and you will not use software-assisted methods, techniques or hardware devices to participate in the Games. The Company reserves the right to invalidate or close your Account or invalidate your participation in a Game in the event of such conduct.

2.4.9. In relation to deposits and withdrawals of funds to and from your Account, you will use only credit cards and other financial instruments that are valid and lawfully belong to you.

2.4.10. The software that we make available to you is owned by the Company or third parties and is protected by copyright and other intellectual property laws. You may use such software exclusively for personal and recreational use, in accordance with all the rules, terms and conditions set out herein and with all applicable laws, rules and regulations.

2.4.11. The Games offered on the Site must be played in the same way as they would be played in any other setting. You must behave properly toward other players and Company representatives and avoid offensive or obscene comments, including in chat rooms.

3. Multiple accounts

3.1. You may register and use only one Account on the Site.

3.2. Only one Account is permitted per household, IP address and computer or device. If two or more users share the same household, IP address and computer or device, the holders of the respective Accounts must inform us in advance.

3.3. If you register or attempt to register more than one Account, for any reason, we may block or close one or all of your Accounts at our discretion. We may also void all bets placed on duplicate Accounts, block bonuses and freebies, and cancel withdrawal requests. In addition, any return, winnings or bonus obtained or accrued during the lifetime of duplicate accounts will be confiscated.

3.4. PAYMENTS / REFUNDS PAYMENTS. When the outcome of a Game in which you participate is determined or, where applicable, the Company confirms the relevant result of an event and settles the markets, all winnings will be made available in your Account.

3.5. If the Company mistakenly credits winnings to your Account that do not belong to you, whether due to a technical or human error or otherwise, that amount shall remain the property of the Company and will be deducted from your Account. If, before the Company becomes aware of the error, you have withdrawn funds that do not belong to you, without prejudice to other remedies and actions available by law, the amount wrongly paid shall constitute a debt owed by you to the Company. In the event of an incorrect credit, you are required to inform the Company immediately.

3.6. The Company will carry out further verification and identification procedures for any withdrawal or reserves the right to carry out such procedures at any withdrawal level. All transactions will be checked to prevent money laundering.

4. Refunds

4.1. You acknowledge and agree that, in general, the Company does not offer refunds for funds deposited into your account. However, we may consider a refund in exceptional circumstances, including technical issues with our Site or payment instruments.

4.2. No refund may be made after the deposit in question (or the related bonus) has been used to place a bet.

4.3. To be considered for a refund, you must contact our customer support within 24 (twenty-four) hours of the relevant transaction. We will try to respond to your request within 10 (ten) business days. It is understood that all refunds are always at our sole and absolute discretion.

4.4. We reserve the right to withhold any refund or cancel a transaction until the identity of the user holding the Account has been adequately established to our satisfaction. You agree to provide us, upon request, with an identity document (passport, driving licence, ID card) and proof of address (utility bill, bank statement, lease agreement, etc.). Verification of ownership of the payment method may also be required. If such documentation is not provided within thirty (30) days of our request, the refund or transaction cancellation will not be carried out, your Account will be closed and you will forfeit all funds in your Account. Such decision shall be final, binding and not subject to appeal.

4.5. If you funded your account with a credit card, we reserve the right to pay all withdrawal requests up to the total amount deposited in the form of a refund of the transactions made.

4.6. If any purchases made by credit card are deemed to carry an unacceptable risk for security or legal reasons, either by our credit card processors or by our KYC Department, the Casino will proceed to refund all such transactions to the credit card and will notify all relevant authorities and parties.

4.7. In all cases where we make a refund, all bonuses and winnings in the balance will be deducted before calculating the amount to be refunded.

5. DEPOSITS / BETS / PAYMENTS

5.1. In order to place bets and play for real money you must deposit funds into your Account. You may deposit at any time online using debit or credit card, e-wallet, bank transfer or any other available deposit method. All available deposit methods are indicated on the “Deposit Page” of the Site. Cash or cheques are not accepted as a deposit method. Please note that some methods may not be available in certain countries. The minimum deposit amount, available payment methods and accepted currencies are indicated in the Deposit section of the Site and may vary depending on the payment method selected.

5.2. The Company reserves the right to use additional procedures and means to verify your identity (KYC) in the event of deposits to an Account and to close an Account if you do not submit such documents to the Company.

5.3. The Company does not grant any credit for the use of its services.

5.4. By making a deposit, you confirm that all deposits are authorized and that you will not attempt to reverse them or take any action that may cause such payment to be reversed by a third party, for the purpose of avoiding any legitimate liability.

5.5. As a money laundering prevention measure, a deposit must be played through at least three (3) times before a withdrawal can be made.

The Company reserves the right, at its sole discretion, to reduce the required wagering threshold on a case-by-case basis, but in no event may the minimum wagering requirement be less than one (1) time the deposit amount.

Please note that if wagering requirements are in force, they must be met before requesting a withdrawal.

5.6. Third-party deposits (for example friends, relatives, partners) are strictly prohibited. All deposits must be made using payment methods registered in the name of the account holder. Any deposit detected as coming from a third party will be returned to the original payer and all winnings will be confiscated.

5.7. The maximum stake limits applicable to the various games and different user categories are shown in the account settings or in the game interface and may vary at the Company’s discretion.

6. WITHDRAWALS

6.1. You must provide your KYC documents and credit card images (both sides, front and back. The card number must clearly show the first 6 and last 4 digits, while the remaining digits and the CVV/CVC code must not be visible) as well as a bank statement, copy of a personal identification document, proof of address and proof of ownership of any other payment method used at the time of the first withdrawal request. Additional requirements may apply depending on the payment channels.

6.2. The Company reserves the right to change at any time and without prior notice the maximum amount allowed for each payment system per individual transaction.

6.3. A withdrawal request will not be processed until all wagering requirements have been fulfilled.

6.4. It will not be possible to withdraw funds marked as “Bonus”, as well as funds locked in an interrupted game.

6.5. The Company has the right to refuse a withdrawal if the total amount of bets is less than the amount of the last deposit. You must play through the initial deposit at least once before you can withdraw.

6.6. Withdrawals are processed within a reasonable period of time, depending on the payment method used and the account verification status.

6.7. A user may not withdraw funds exceeding the balance of their Account.

6.8. Withdrawals will be made to the bank account or other withdrawal method used by the user to deposit funds into the Account, or to any other method available at the Company’s discretion.

6.9. When a withdrawal is cancelled, the funds are returned to your Account and you may use them accordingly on the Account. The Company assumes no responsibility for any funds lost during gaming following the cancellation of a withdrawal, whether by you or by us.

6.10. We inform you that our products are consumed instantly during play. Therefore, we cannot provide refunds, return of money or cancellation of the requested service during play. If you play a Game with real money, the money will be deducted from your Account immediately.

6.11. The minimum withdrawal amount and applicable limits are indicated in the Withdrawal section of the Site.

6.12. Withdrawal limits, including any applicable minimum and maximum amounts, may vary depending on the player’s VIP level and the payment method used. Such limits are indicated in the relevant sections of the Site or otherwise communicated by the Company.

6.13. Before accepting a withdrawal, we may require you to provide a legal identification document, for example certified copies of passports, identity cards or other documentation deemed necessary in the circumstances. We may also carry out telephone verifications, facial verifications or other checks necessary to ensure that you are in fact the person you claim to be.

6.14. The maximum daily amount of winnings per customer may be subject to limits set by the Company, which may vary depending on the player’s account status, payment method and applicable promotions. “Day” means the period from 00:00 GMT to 23:59 GMT.

7. ACCOUNT CLOSURE

7.1. You may request closure of your account at any time by sending an email to customer support at [email protected], under the following conditions:

7.2. You may close your account only if it has no remaining balance (positive or negative) and there are no pending withdrawal requests.

7.3. If you wish to close your account with a positive balance and/or with a pending withdrawal request, all funds in your account will be cancelled and the amount of the last deposit will be returned to you.

7.4. If the reason for closing the Account is related to concerns about a possible gambling addiction, you must inform the Company.

7.5. The refund method will be at our absolute discretion.

7.6. The Company reserves the right to close your Account and refund your balance “Available for withdrawal”, subject to deduction of any relevant withdrawal fees, at its absolute discretion and without any obligation to state a reason or give prior notice.

7.7. The Company reserves the right to refuse a withdrawal request in the event of fraud, in which case an Account will be suspended and the payment will not be processed.

7.8. The Company will review all player Accounts and classify them at its discretion. Once a player is classified as a “bonus hunter” or “bonus abuser”, all winnings and bonuses will be cancelled and the Account will be suspended, with payment not being processed.

8. PERSONAL INFORMATION

8.1. We will comply with applicable data protection laws with regard to the personal information you provide to us. Your personal data is processed in accordance with our Privacy Policy, a copy of which is available by clicking here.

9. INTERRUPTED AND CANCELLED GAMES

9.1. Criminal activity

In the event that any irregularity is detected (including suspicion of attempted money laundering or fraud), the Company reserves the right to close Accounts and/or report criminal activity or other suspicious activity carried out through one or more Accounts to the relevant regulatory or law enforcement authorities. All Account balances of offenders will be blocked, withdrawals cancelled and deposits and winnings confiscated.

9.2. Collusion and cheating

The Company has the right to disable users’ Accounts and confiscate the related balances (including deposits and winnings) if it is found that users have obtained, or attempted to obtain, an advantage by exchanging information on their cards or entering into collusive arrangements with other users in order to gain an unfair advantage. Such advantages may include chip dumping and chip transfer, discussion of a hand during play, multiple use of a single Account, soft playing. The Company carries out strict game checks, both manual and automated, and investigates all related user complaints. In addition, the Company conducts preventive and random checks on gaming sessions and Accounts.

9.3. Fraudulent activity

If the Company detects fraudulent, unlawful, dishonest or improper activity (including the use of VPNs, proxies or similar services that conceal or manipulate identification of your real location, or placing bets, wagers or playing poker via third parties or on behalf of third parties) on the Site, we are entitled to block the user’s Account and confiscate all balances without notice. In such cases, the Company reserves the right to report the fraudulent activity to the appropriate regulatory and law enforcement authorities, including, but not limited to, banks, credit card companies and/or any person or entity legally entitled to such information, and/or to take legal action against such user.

10. LIVE CHAT

10.1. As part of your use of the Site, the Company may make available to you a chat feature, moderated by us and subject to controls. We reserve the right to monitor the chat and retain a record of all statements made through such feature. Use of the chat must be for recreational and social purposes and is subject to the following rules.

10.2. You must not make sexually explicit or grossly offensive statements, including expressions of bigotry, racism, hatred or profanity.

10.3. You must not make abusive, defamatory, harassing or offensive statements about the Site or the Company.

10.4. You must not make statements that advertise, promote or concern other online entities.

10.5. You must not make false and/or malicious and/or harmful statements about the Company, the Site or any other Internet site connected to the Company.

10.6. You must not collude through chat rooms or separate chats. Any suspicious chat will be reported to the relevant regulatory or law enforcement authority.

10.7. If you breach any of the above provisions relating to chat, the Company shall have the right to remove the chat room or immediately terminate your Account. In the event of such termination, the Company will refund any funds in your Account above any amount due to us at that time, if any.

11. LIABILITY

11.1. The Company is not responsible for any downtime, server interruptions, delays or any technical or political disturbance to gameplay. Any refunds may be granted solely at the discretion of the Company.

11.2. The Company assumes no liability for damages or losses alleged or claimed to have arisen from or in connection with the Site or its content, including, without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or line failures, misuse of the Site or its content by any person, or errors or omissions in content.

11.3. In the event of a malfunction of the casino system, all bets are void.

11.4. In the event that a Game is started but not completed due to a system failure, the Company will refund the amount wagered in the Game by crediting it to your Account or, if the Account no longer exists, by paying it to you by an approved method; and if at the time the Game was interrupted you had accrued credit, it will credit to your Account the monetary value of such credit or, if the Account no longer exists, pay it to you by an approved method.

12. OBLIGATIONS

12.1. The Company reserves the right to assign or otherwise lawfully transfer its rights and obligations under the Terms. You may not assign or otherwise transfer your rights and obligations under these Terms.

13. COMPLAINTS

13.1. If you have a complaint, you may send an email to the Site’s customer support at [email protected].

13.2. The Company will do its best to resolve promptly any matter reported.

13.3. If you have a doubt relating to any transaction, you may contact the Company at [email protected] with details of the matter. We will review any transaction that is disputed or doubtful. Our judgment shall be final.

14. AGREEMENT AND ADMISSIBILITY

14.1. These Terms, the Privacy Policy, the Cookie Policy and any documents expressly referred to in them, as well as any guidelines or rules posted on the Site, constitute the entire agreement and understanding between you and the Company with regard to this Site and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and the Company relating to this Site, except where provided by law.

14.2. A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

14.3. If any provision of these Terms is held to be unlawful or unenforceable, such provision shall be severed from these Terms and all remaining provisions shall remain in force unaffected by such severance.

14.4. In the event of inconsistency in textual content between different language versions, the English version of the Site shall prevail.

14.5. These Terms are governed by applicable law and the parties accept the jurisdiction of the courts and arbitration rules in accordance with applicable law.

15. COPYRIGHT

15.1. We are the sole owners of the Wizardo trademark and the Wizardo logo. Any unauthorized use of the Wizardo trademark and the Wizardo logo may result in legal action.

15.2. Wizardo casino is the URL of the Site operated by the Company. No unauthorized use of this URL on another website or digital platform is permitted without prior written consent.

15.3. The Company owns or is the lawful licensee of rights in the technology, software and business systems used on this Site.

15.4. The content and structure of the pages of the Company’s Site belong to the Company, with all rights reserved. The copyright in this Site, including all text, graphics, code, files and links, belongs to the Company. The Site may not be reproduced, transmitted or stored, in whole or in part, without prior written consent. Registration and use of our system do not grant you any rights over the intellectual property contained in our system.

15.5. Links to the Site and to any page of it may not be included in other websites without the prior written consent of the Company.

15.6. You agree not to use any automatic or manual device to monitor the pages of the Site or related content.

15.7. Any unauthorized use or reproduction may be prosecuted by law.

16. PROMOTIONS: TERMS AND CONDITIONS

16.1. Each individual promotion will be accompanied by its own specific set of promotional terms and conditions (the “Promotional Terms”), in addition to these Terms. You should therefore read these Terms together with the Promotional Terms applicable to any contest, bonus or promotion in which you wish to participate.

16.2. By participating in promotions, you agree to be bound by these Terms and the Promotional Terms.

16.3. If, for any reason, a promotion does not have Promotional Terms, such promotion shall by default be governed by these Terms.

16.4. Each of the Promotional Terms governing the implementation of any promotion is independent from the rest of the Terms. In the event that one of the provisions is inadequate or incorrect, the remaining Promotional Terms will remain in force.

16.5. Participation in a promotion shall be deemed full and unconditional acceptance of the Terms, including these Promotional Terms and any other applicable Promotional Terms, and of our decisions, which shall be final and binding in every respect.

16.6. The Company reserves the right to terminate or cancel any ongoing promotion without notice. Any user who violates the Promotional Terms will be disqualified from any reward arising from such promotion.

16.7. The Company has the right to withhold any credits, bonuses, coupons, loyalty points or prizes awarded as part of a promotion, at its discretion.

16.8. The Company has the right to inform users about ongoing promotions or any updates via email, SMS, chat, WhatsApp, social media, mobile phone, Internet browser notifications or mobile application.

16.9. The Company disclaims all liability for inaccurate information, whether caused by the Site, the user’s equipment used for a promotion, or by human or technical errors related to the submission of entries.

17. BONUS AND BONUS MONEY

17.1. Wizardo regularly offers you various bonuses and rewards that are credited to your Account. A bonus on the Site may consist of free spins, cashback, free bet, extra money to be used directly for gaming and extra money received after a deposit. A bonus generally carries wagering requirements that must be met in order to withdraw the funds. In such cases, we advise you to read the bonus rules before using it.

17.2. Bonus rules

17.2.1. A bonus is assigned to the bonus balance.

17.2.1.1. When the bonus wagering requirements are met, the bonus amount is transferred to the main balance and may be withdrawn at any time.

17.2.1.2. If bonuses are abused by a user, the Company has the right to take sanctioning measures against them, namely: remove or deny all current bonuses and winnings from bonuses; immediately block the user’s Account. In such a case, the Company assumes no liability for the withdrawal or reimbursement of funds in the Account before the block.

17.2.1.3. Any combination of outside Roulette bets covering 24 or more (64%) of the 37 unique numbers on the table. For example, betting on Red and Black covers 36 of the 37 possible outcomes. Such cases will be subject to review by the administration on a case-by-case basis. If a player is found to be repeatedly exploiting this strategy, the administration reserves the right to revoke the player’s eligibility for future promotions and bonuses on the site.

17.2.1.4. Using bonuses to play games with accumulated benefits over the course of gameplay (for example Free Spins counters or other game features unlocked after a certain amount of gameplay activity) and returning to the game after the wagering requirements have been cleared to activate or unlock the feature and cash in the accumulated benefits or related winnings: in such case all winnings and bonuses will be cancelled.

17.2.1.5. Funds won using bonuses may not be withdrawn until all bonuses have been played through according to the applicable requirements.

17.2.1.6. Any malfunction renders all winnings and plays void. The Company has the right to withdraw any winnings caused by malfunctions up to the latest deposits.

17.2.1.7. Users must read and know any applicable bonus policies and comply with their terms in order to receive the bonus.

17.2.1.8. We reserve the right to refuse payment of winnings to players who use disposable email addresses.

17.3. Wagering requirements

17.3.1. After the bonus is granted, it is transferred to the bonus balance until the wagering requirements are reached.

17.3.2. Wagering requirements represent a multiplier indicating how many times you must play a bonus before you can withdraw any winnings. After the wagering requirements are met, the bonus or accrued winnings are transferred to the main balance.

17.3.3. Bets placed during gameplay are deducted primarily from the real funds in the player’s balance. If no real funds are available, bets are deducted from the bonus funds available in the account.

17.3.4. After free spins are activated, all available rounds of the game must be completed within 1 day from the moment of activation, otherwise they will expire.

17.3.5. If a bonus expires, the bonus amount and any winnings obtained by playing with that bonus will be deducted from the account.

17.3.6. The wagering requirements for bonuses will be cancelled when the balance is below Euro 0.10 (or the equivalent in your Account currency).

17.3.7. Funds won using bonuses may not be withdrawn until all bonuses have been wagered according to the applicable requirements.

17.3.8. Please note that when you receive a deposit bonus, both the deposit and the bonus are subject to wagering conditions. This means that you must either cancel the bonus or play it through according to the requirements. By cancelling the bonus, both the bonus amount and any winnings obtained by playing with it are deducted from the balance. Bets made with both real funds and bonus funds contribute to bonus wagering.

17.3.9. Each user has the right to waive bonuses by sending a request to the Site’s customer support to clear the bonus balance.

17.4. Free Spins. With free spins you can play a game on the Site for free with the same chance of winning as you would have when playing with real money. Winnings obtained with free spins are converted into bonus money and normally must be played through according to the applicable requirements.

18. SPORTS BETTING RULES

18.1. The Company accepts bets and/or wagers on sporting events presented on the Site. All such bets/wagers are subject to the rules applicable to each sport, for example Basketball, Tennis, E-Sports, etc.

18.2. You may not place bets exceeding your Account balance.

18.3. Once a bet has been placed and confirmed, the user may not modify or cancel it. It is therefore in the user’s interest to verify that all bet details are correct before placing it.

18.4. Before the start of an event, the Company reserves, at its sole discretion, the right to cancel, in whole or in part, a bet even after its acceptance without having to provide any reason to the user. After the start of the event, the Company reserves, at its sole discretion, the right to cancel, in whole or in part, a bet, even after its acceptance, if there is a valid reason to do so, such as: obvious error in the wording of the event, odds or start time; attempt by the user to circumvent the Company’s limits (potential payout) and risk management by placing multiple identical or similar bets or opening multiple Accounts; advantage obtained by the user through public announcements or confidential information determining the outcome of the bet; combination of correlated bets; active participation of the user in the event, for example as Player, Referee, Manager, or direct or indirect relationship with participants in the event; technical error of the Site offering incorrect odds or events; any other valid reason duly communicated to the user upon request.

18.5. The Company reserves the right to cancel all bets on an event if there is a change relating to the venue of the event.

18.6. The Company reserves the right to cancel all bets in the presence of radical changes in the circumstances of an event, such as duration of playing time, distance in a race, speed or number of periods, etc.

18.7. Winnings will be credited to the user’s Account after confirmation of the final result.

18.8. The outcome of a market is settled once determined. The Company reserves the right to settle game results if a market is not determined beforehand. This rule applies in respect of the normal duration of the completed match and where no specific conditions are stated in the market description on the Site.

For example:

Example 1: the 1X2 Match Winner market of an event is determined at the end of the normal duration (regulation time) of the event. In football, the 1X2 Match Winner market is determined after 90 minutes, including any stoppage time added by the referee as “normal duration”. When the match proceeds to extra time (because regulation time does not determine the winner), all markets indicate that settlement “includes overtime” after the match is completed. If there is a penalty shootout (or other deciding moments), these are not taken into account unless otherwise stated in the market.

If the start of the match is delayed for any reason, the event may remain open and all bets may remain valid for 48 hours from the official start time. However, the Company reserves the right to cancel such bets at its discretion and refund the stakes to users. All bets may remain valid and be calculated based on the match results if the organizer resumes the interrupted event within 48 hours of the start time. In the event that the interrupted event does not continue within 48 hours of its start by decision of the organizer, the Company will settle all markets determined and completed on the field. In addition, the Company will cancel the other markets and refund stakes to players.

There are exceptions to the general rule:

Tennis: the 48-hour rule does not apply. All bets remain valid until the referee or an official representative determines the winner. However, there are cases in which a player retires. In that case, all markets determined on the field will be settled accordingly and all others will be declared void with stakes returned to players. If there is doubt about a player’s retirement before the last point is completed, the match winner market is cancelled. Markets relating to specific sets or games already determined remain settled.

Baseball: the 48-hour rule applies. When two teams play 2 consecutive matches, these are considered as Game 1 and Game 2 and will be settled in chronological order of play, with all bets valid. For clarity, if Team A plays Team B twice, the result of Game 1 will count for the bets offered on the originally scheduled Game 1 and the result of Game 2 will count for the bets offered on the originally scheduled Game 2. The 48-hour rule remains valid.

For example, if a football match is interrupted in the second half, the first-half markets will be settled normally. The second-match markets that have not been determined will be cancelled and the stakes will be refunded to customers.

18.9. Explanation of specific bet types

If there is at least one goalscorer when a match is interrupted, all bets on the first goalscorer will be applied and those on the last goalscorer will be cancelled. A player will be determined as winning in the Goalscorer market at any time, while bets on the other players will be void.

Head 2 Head Bets
These bets consist of predicting who gets the better position, more points or better results between two players. Head 2 Head bets will be valid if both players give their maximum in the event. If two players achieve the same result or finish in a tie, all bets will be void.

Outright Bets
These bets consist of predicting who will get the best position, most points or better results among several participants (3+). Outright bets will be valid if all participants actively take part in the event. If there are participants who do not take part in the event, all odds placed on the other participants will be adjusted and settled with an odds reduction. The reduction will include the same margin applied to the missing participants. If two or more participants achieve the same result (tie), the applicable odds will equal the accepted odds divided by the number of tied participants (for example, with odds of 2.70 and three tied participants, the final odds will be: 2.70 / 3 = 0.90), unless the official representative chooses a single winner using an additional statistical criterion (for example assists).

Cards markets
These are yellow and red cards. A yellow card counts as one card, a red card as two. If a player receives two consecutive yellow cards turned into a red, this counts as three cards. In general, a player may not receive more than three cards. Settlement will be based on all available data relating to cards shown during the regulation time of the event. Cards shown after the final whistle will not be considered. Cards assigned to a player who did not take part in the match (players already substituted, coaches, players on the bench who did not play) will not be considered.

Cards markets with points
In general, a player may not obtain more than 35 points during the match. A yellow card is worth 10 points, a red card is worth 25 points and the second yellow-red is worth 25 points. The second yellow card leading to the red is not counted separately.

Corners
Corners will be considered for settlement of the relevant market only if they are actually taken. If a corner is awarded but not taken, it will not be counted.

Intervals
The period from 00:01 until completion of the minute indicated as the final minute is intended as the first interval. For clarity, the interval 1-15 min is considered the period from 00:01 to 15:00 and the interval 30-45 min is considered the period from 30:01 until the end of the first half. The interval 75-90 min is considered the period from 75:01 until the end of regulation time. The final time interval is considered, at the referee’s discretion, from the indicated minute until the end of the period.

18.10. Bets placed on behalf of bookmakers or betting agents are not permitted. Bets on events in which the bettor participates are not permitted (“participate”, in this sense, includes persons involved as sportsmen, athletes, owners, coaches or officials of a participating club), nor those commissioned by a participating person. Furthermore, bets on championships, cups or other events in which the relevant club/organization participates may not be placed or commissioned by persons considered participants in the event. In the event of violation of such regulations, the Company reserves the right to refuse payment of any winnings and stakes already invested, as well as to cancel any bet. The Company assumes no responsibility for knowing whether the user belongs to one of the above-mentioned groups. This means that the Company is entitled to take any necessary measures at any time after becoming aware that the user belongs to one of such groups.

18.11. Details of live scoreboards added by the Company are for informational purposes only and do not constitute a basis for settlement. All users must ensure that the details of the live scoreboard are correct before placing their bets.

19. RESPONSIBLE GAMING

We invite you to read this information carefully for your own benefit.

INTERPRETATION AND DEFINITIONS

Terms with an initial capital letter have the meaning defined in the following conditions.

The following definitions shall have the same meaning whether they appear in singular or plural.

DEFINITIONS

For the purposes of these Terms and Conditions:

Account means a unique account created to allow you to access our Service or parts of it.

Company (referred to in this Agreement as “the Company”, “Wizardo”, “We”, “Us” or “Our”) refers to Lupo Veinticuatro Results Bets S.R.L., Legal ID: 3-102-810112, a company registered in the Republic of Costa Rica.

Service refers to the Site.

Site refers to wizardo.casino.

You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

RESPONSIBLE GAMING AND SELF-EXCLUSION

For most of our Users, gaming is entertainment, fun and excitement. However, we also know that for some users gaming can have negative effects. In the medical field, pathological gambling has for many years been defined as a serious illness.

From the very first day we have taken this issue into account and have tried to do our best to help. By “Responsible Gaming” we mean a series of measures through which a gaming operator can contribute to reducing the possibility that negative side effects arise. In the event that such effects are already present, we also try to take active steps to counter them.

The most important tool against the negative effects of gaming is knowledge and education about the risks of gaming, in order to support our Users’ self-control and ensure that they do not suffer negative consequences.

Useful tips for responsible gaming.

We recommend that you reflect on the following suggestions before playing, so as to ensure that gaming remains enjoyable and free from negative effects:

Set a deposit limit.

Before you start playing, think about how much you can afford to spend based on your financial situation. Play with amounts intended for fun and entertainment.

Do not try to recover losses at all costs.

Try not to take excessive risks to recover what you have lost at all costs. Play for fun and not to make money.

Set a time limit.

Set a time limit and stick to it. Remember that gaming should remain in balance with your other hobbies and not become your only pastime.

Play with a clear mind.

It is wiser not to play when you are extremely stressed, depressed or under too much pressure. Also, do not play when you are under the influence of medication, drugs or alcohol.

Take breaks.

You should take breaks when you notice that you are tired or can no longer concentrate.

One account only.

To make it easier to keep track of how much time and money you spend on gaming, it is strongly recommended not to create more than one Account per person.

Protection of minors

To use our Service, you must be at least 18 years old. To prevent abuse, keep your login details safe from any minors close to you.

As a general rule, we recommend a filtering program to prevent minors, especially children, from accessing Internet content not suitable for them.

For parents, we can recommend a list of Internet filters, useful for preventing children from accessing content not intended for them: https://famisafe.wondershare.com/internet-filter/best-internet-filters.html

Self-exclusion:

If you have been diagnosed with a gambling addiction or wish to avoid gaming for another reason, we want to help you stay away from anything that is not good for you. “Self-exclusion” means that you voluntarily choose to exclude yourself from all gaming services. This exclusion cannot be reversed for a set period of time. If you wish to self-exclude from gaming, contact our support and indicate a period between 6 months and 5 years. They will also explain all the subsequent steps and what will be required from you.

email: [email protected]

Please remember that self-exclusion is permanent for the set period of time and will not be reversed, for your protection.

During the self-exclusion period, you are not allowed to create a new Account and any attempt to create a new one during self-exclusion constitutes a breach of our Terms of Service and may result in the permanent blocking of your original account.

20. INACTIVE ACCOUNT

20.1. An inactive Account is a Player Account to which the player does not access (login or logout) for a continuous period of 6 (six) months. If the account remains inactive for more than 6 months, Wizardo reserves the right to close the account and deduct the entire remaining balance.

20.2. To receive information on how to reactivate closed and inactive accounts or recover funds held in such accounts, contact customer support.

20.3. To ensure anti-fraud measures, the prevention of laundering of proceeds of crime, terrorist financing and any abuse by the User, wizardo.casino reserves the right to verify the User’s identity in the account closure process. This means that wizardo.casino has the right to request updated documents from Users, conduct an interview (Skype or Zoom call) with the User, request confirmation of the source of funds and/or a clearly visible high-resolution selfie photo of the user with their updated documents next to their face, even if the User has already completed identity verification in the past.

21. OTHER

21.1. All versions of this document, except the English version, are provided exclusively for informational purposes. In the event of discrepancies or conflicts between different versions, the English version shall prevail.

INFORMATION AND CONTACTS

Our Support will assist you by email at any time without any additional cost to you:

email: [email protected]

Of course our Support will not provide any information concerning you to third parties without your consent.

In addition, you may also take a self-test to understand whether you have already developed a gambling addiction at: https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/

You can also find further information on gambling addictions at: https://www.begambleaware.org/safer-gambling/

22. ANTI-MONEY LAUNDERING (AML) AND KNOW YOUR CUSTOMER (KYC) POLICY

22.1. This Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy forms an integral part of these Terms and Conditions and sets out the procedures adopted by Wizardo to prevent the use of its platform for money laundering, terrorist financing and other unlawful activities, in accordance with the applicable laws of Costa Rica and international best practices.

22.2. Purpose and scope of application

Wizardo undertakes to:

· prevent any activity connected to money laundering and terrorist financing;

· comply with applicable law and regulatory obligations;

· protect the integrity of the platform and the security of its users.

This Policy applies to all Users of the Site and is applied in all aspects of interaction with the user, including registration, deposit, gaming and withdrawal.

22.3. Definitions

For the purposes of this Policy:

Money laundering means the process of concealing the origin of funds obtained through criminal activity.

Terrorist financing means the provision or collection of funds intended to support terrorist acts.

KYC (Know Your Customer) means the procedures used to verify the User’s identity and the legitimacy of the source of funds.

22.4. User obligations

By registering and using an Account on the Site, the User agrees to:

· provide accurate and truthful personal data and documentation upon request;

· cooperate with any request for additional due diligence, including, but not limited to, proof of identity, address and source of funds;

· confirm that all funds used for deposits come from legitimate sources;

· acknowledge that the Company may, at its sole discretion, report any suspicious activity to the competent authorities without informing the User.

22.5. Identity verification procedures

Upon registration and, in any event, before processing any withdrawal, the User must complete the identity verification process, including:

· submission of a government-issued photo identification document (passport, national identity card or driving licence);

· proof of address (for example utility bill or bank statement not older than 90 days);

· verification of ownership of the payment method (for example front/back of the credit card, screenshot of the e-wallet);

· video verification or a selfie with document may be required.

Failure to complete verification may result in suspension or closure of the account, confiscation of winnings and blocking of access to funds.

22.6. Enhanced due diligence and monitoring

Depending on the User’s risk profile, the Company may carry out enhanced due diligence (EDD), which may include:

· re-verification of documents for high-value transactions;

· declaration of the source of funds or income;

· screening against sanctions lists and adverse media.

The Company monitors all transactions and account behavior in real time and retrospectively, looking for:

· structured or unusually high-value transactions;

· activities inconsistent with the declared income or gaming behavior;

· use of VPN or proxy to conceal location;

· links to high-risk jurisdictions.

Any suspicious activity will trigger an immediate internal investigation and may be reported to the competent Financial Intelligence Unit or other competent authority.

22.7. Payment restrictions

· All deposits and withdrawals must be made using methods registered in the name of the Account holder;

· third-party payments are strictly prohibited;

· withdrawals will be processed only after completion of deposit turnover requirements and KYC verification;

· refunds, chargebacks and high-frequency transactions are subject to review;

· the Company reserves the right to freeze funds for up to 180 days in the event of suspected fraud or ongoing verification.

22.8. Politically Exposed Persons (PEP) and high-risk jurisdictions

Users identified as Politically Exposed Persons (PEP) or from high-risk jurisdictions are subject to additional checks and the Company reserves the right to:

· refuse registration or suspend existing accounts;

· carry out continuous monitoring and request additional documentation;

· terminate the relationship based on risk assessment.

22.9. Data retention

The Company securely retains all KYC data and transaction-related records for a minimum period of five (5) years from the date of the last transaction or account closure.

22.10. Internal controls and compliance

The Company has appointed a dedicated Compliance Officer, responsible for implementing this Policy, staff training, internal audits and cooperation with authorities. The Compliance Officer ensures that:

· staff are trained to identify and report suspicious activity;

· policies are regularly reviewed and updated to reflect new threats and regulatory changes;

· reports are submitted to the competent authorities where appropriate.

22.11. Policy updates

This Policy is reviewed and updated regularly. The Company reserves the right to amend it at any time to reflect legislative changes, best practices or internal procedures. Continued use of the Site after such updates constitutes acceptance of the amended Policy.