Wizardo Casino Terms and Conditions

These Terms and Conditions govern access to and use of the online gaming services offered under the commercial name Wizardo casino. By using the website, registering an account or accessing the games available on the platform, the user confirms that they have read, understood and accepted these Terms, together with the Privacy Policy, Cookie Policy, game rules and specific promotion conditions.

The services are owned and operated by Tusitier Ltd, a company registered under the laws of Belize, Reg. No. 000047451. The company is authorized by the Anjouan Offshore Authority under Licence No. ALSI-202505043-FI2. The registered address is Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize.

For questions about accounts, payments, verification, complaints, account closure or general assistance, the user may contact support at [email protected].

Important notice: real-money gambling involves the risk of loss and may be addictive. The service is reserved exclusively for adult users.

Scope of the Terms

These Terms apply to the casino services available on the platform. References to games include slots, live casino, table games, card games and other casino games that may be available on the website.

The website may add, remove or modify games, functions, providers, payment methods and promotions based on technical, operational, legal or commercial needs.

These Terms do not constitute a statement that use of the service is permitted in every country. The user is responsible for verifying whether access to the platform and real-money gambling are allowed in their jurisdiction.

Acceptance and updates

The user must read the Terms carefully before using the website. If the user does not accept one or more conditions, they must stop using the platform.

Wizardo Casino may update the Terms for regulatory, technical, operational, security or compliance reasons. The updated version is published on the website. Continued use of the platform after publication of the changes constitutes acceptance of the updated Terms.

Translated versions of the Terms are provided for convenience. In case of discrepancies between language versions, the English version published by the official website prevails.

Minimum age and restricted countries

To register and play with real balance, the user must be at least 18 years old or the higher minimum age required by the law applicable in their country. Minors may not register, access the services or use another person’s account.

Wizardo Casino does not offer services in jurisdictions where online gambling is prohibited, unauthorized or subject to restrictions. Access may be limited or blocked for users resident in or connected from certain countries, including, by way of example, the United States, the United Kingdom, France, Germany, Spain, the Netherlands, Austria, Australia, Belize, Comoros, Iran, North Korea, Myanmar and other jurisdictions subject to legal restrictions, international sanctions or risk assessments.

If Wizardo Casino has reason to believe that a user is accessing from a non-permitted country or bypassing territorial restrictions, it may refuse registration, restrict the account, cancel non-compliant activity or suspend transactions until checks are completed.

Registration and account data

To play with real money, deposit or request withdrawals, the user must register a personal account. During registration, correct, complete and up-to-date data must be provided, including name, email, phone number, password and other information requested by the form.

The account must be opened in the user’s real name. It is not permitted to use false, incomplete or temporary data, or data belonging to third parties. Wizardo Casino may request verification of the information provided at any time, especially before authorizing withdrawals, refunds, profile changes or use of certain functions.

The user is responsible for keeping their credentials secure. The password must be kept confidential and must not be shared. Support will never ask for the full password. If unauthorized access is suspected, the user must change the password and contact assistance immediately.

Duplicate accounts and third-party use

Each user may register and use only one personal account. Creating multiple accounts may lead to checks, restrictions, account suspension, bonus cancellation or review of related winnings.

The rule may also apply to accounts linked to the same household, IP address, device, payment method or personal data. If several users share a device, connection or residence, it is advisable to inform support before using the platform.

It is not permitted to open a new account to bypass limits, KYC checks, territorial restrictions, self-exclusion, previous closures, bonus conditions or security blocks. The account may not be sold, transferred, assigned, given for use to third parties or used on behalf of another person.

KYC verification, AML and source of funds

Wizardo Casino may apply KYC and AML checks to verify identity, age, address, ownership of the payment method, source of funds and consistency of account activity. These checks are used to prevent fraud, platform misuse, money laundering, terrorist financing and other unlawful activities.

Verification may be requested at registration, before or after a deposit, before a withdrawal, in case of a refund, during security checks or when account activity requires further review.

Requested documents may include:

• valid identity document;
• recent proof of address;
• proof of ownership of the payment method;
• selfie, video verification or facial check, if necessary;
• information about source of funds or income, in case of enhanced checks.

If documents are not provided, are unreadable, incomplete, outdated or inconsistent with account data, Wizardo Casino may suspend certain functions, delay payments, temporarily block withdrawals or restrict the account until verification is completed.

All deposits and withdrawals must be made using methods registered in the account holder’s name. Third-party payments are prohibited and may cause additional checks, transaction refusal or account restrictions.

Deposits and payment methods

To play with real balance, the user must deposit funds through one of the methods available in the Deposit section or Account → Wallet. Methods, minimum amounts, currencies and available limits may vary depending on country, profile, selected method and payment provider checks.

Wizardo Casino does not grant credit. The user may play only with the balance available on their account.

By making a deposit, the user confirms that the payment is authorized, that the method used belongs to the account holder and that the funds do not come from unlawful activities.

For AML reasons, a deposit may need to be wagered before a withdrawal request. The official text provides for a general requirement of up to 3x the deposit, unless different conditions are indicated in the payment sections, control procedures or terms applicable to the account.

Withdrawals, limits and checks

Withdrawal requests are made from Account → Wallet → Withdraw. The user may request withdrawal only of funds that are available and not subject to bonuses, wagering, verification, blocked funds or security checks.

Before processing a withdrawal, Wizardo Casino may request identity verification, payment method confirmation, additional documents, proof of address, proof of source of funds or checks related to account activity.

A withdrawal may be suspended, delayed or refused if:

• KYC verification is not completed;
• the payment method is not verified;
• wagering requirements are not completed;
• the balance is linked to bonus funds or interrupted games;
• account data is inconsistent;
• security, AML or anti-fraud checks are ongoing;
• there are suspected breaches of the Terms.

Processing times depend on the selected method, account status, verification and payment provider checks. Minimum and maximum amounts are indicated in the withdrawals section or Wallet and may vary depending on method, player level or applicable operational rules.

If a withdrawal request is cancelled, the funds may be returned to the account balance, subject to restrictions, checks or applicable conditions.

Refunds and disputed transactions

In general, confirmed deposits already used for play are not refundable. A refund request may be considered only in specific circumstances, such as a technical error, payment system issue or transaction that was not completed correctly.

To request a review, the user must contact support within 24 hours of the disputed transaction, indicating the amount, date, payment method and description of the issue. Wizardo Casino may request identity documents, proof of payment or additional checks before reviewing the request.

If the deposit has already been used for play, if bonuses were credited or if the transaction generated winnings, these elements may be considered in the review. Any bonuses, winnings or amounts not due may be deducted before any refund.

Failure to verify or submission of insufficient information may prevent review of the refund and may result in suspension of the request until the necessary checks are completed.

Bonuses, Free Spins and promotions

Wizardo Casino may offer deposit bonuses, Free Spins, cashback, missions, loyalty rewards, VIP offers and other promotions. Each promotion may have specific conditions published in the PROMO section, on the offer page or in dedicated promotional terms.

The specific conditions of an individual promotion prevail over the general rules when they indicate different details regarding minimum deposit, wagering, duration, maximum bet, eligible games, cashout limits or availability for certain profiles.

A bonus is normally credited to the bonus balance and may require completion of wagering requirements before any winnings can be transferred or withdrawn. Winnings obtained with Free Spins may be converted into bonus balance and subject to wagering, duration and limits indicated in the promotion.

The user may waive a bonus or request information about the bonus balance by contacting support, where this option is available. Before using any offer, the user is responsible for reading the applicable rules.

Correct use of bonuses

Wizardo Casino may limit, cancel or revoke bonuses and promotional winnings in case of improper use of offers. The following may be considered irregular, among others:

• creating multiple accounts to obtain several bonuses;
• using false data, temporary emails or unverifiable information;
• third-party deposits or payment methods not registered to the user;
• using strategies aimed at artificially reducing risk during wagering;
• playing titles excluded from the promotion;
• exceeding the maximum allowed bet;
• exploiting technical, promotional or system errors;
• using features accumulated during wagering in a way contrary to the promotion rules.

In case of conflict between general conditions and promotional terms, the conditions published for the active offer apply, unless otherwise stated in the official Terms.

Games, technical errors and interrupted sessions

Games available at Wizardo Casino are subject to the rules of the relevant provider, the paytable, the instructions shown in the game and the conditions published on the platform.

In case of an obvious error, technical malfunction, interruption, incorrect calculation, invalid result or system issue, Wizardo Casino may review the affected session and correct the balance according to the available technical data.

Winnings or bets directly affected by a technical malfunction, obvious error or non-compliant activity may be corrected or cancelled. If a valid bet is interrupted by a failure and does not produce a usable result, the wagered amount may be returned according to the rules of the game, provider and platform.

Fraud, collusion and prohibited activity

It is prohibited to use Wizardo Casino for fraudulent, unlawful, abusive or non-compliant activity. The following are prohibited, among others:

• money laundering or use of funds of unlawful origin;
• collusion, chip dumping, soft playing or agreements between users;
• use of the account on behalf of third parties;
• sale, assignment, sharing or transfer of the account;
• use of VPNs, proxies or similar tools to mask location, where not permitted;
• access from restricted countries;
• exploitation of bugs, errors, incorrect odds, malfunctions or incorrectly configured promotions;
• attempts to manipulate games, payments, bonuses or platform systems.

Where there are reasonable suspicions, Wizardo Casino may suspend the account, restrict functions, temporarily block funds, cancel transactions linked to the disputed activity, request additional documents or report the case to competent authorities where required by applicable law.

Account closure

The user may request account closure by contacting support. Before closure, Wizardo Casino may check balance, pending withdrawals, active bonuses, documents, transactions and account activity.

If the account has real balance available and not subject to restrictions, the user may request withdrawal according to applicable procedures. If bonus funds, open requests, incomplete verification or ongoing checks are present, closure may be completed only after pending items have been handled.

If the closure request is linked to difficulty controlling gambling, the user must state this clearly in the message, so the request can be treated as a responsible gaming measure.

Inactive accounts

An account may be considered inactive if the user does not log in or perform activity for an extended period. The official text indicates a reference period of 6 months without activity.

Before restricting, closing or managing the balance of an inactive account, Wizardo Casino may request verification, check documents, review available balance or ask for additional information. Any remaining funds are handled according to the Terms, KYC procedures and applicable payment rules.

For information about reactivation, remaining balance or an account closed due to inactivity, the user must contact support.

Responsible gaming

Gambling must remain a form of entertainment. The user should not play with money they cannot afford to lose, chase losses, borrow money to gamble or treat gambling as a source of income.

Wizardo Casino may provide information about gambling breaks, self-exclusion or account limitations, where available depending on profile and jurisdiction. If the user believes they have difficulty controlling gambling, they should stop the session and contact support or a specialized organization.

During a break or self-exclusion, it is not permitted to open new accounts to bypass the restriction.

Promotional and service communications

Wizardo Casino may send communications related to promotions, updates, bonuses or service information through channels permitted by the user and applicable law.

Communication preferences may depend on account settings, consent given and options available on the platform. Technical or service-related communications connected to security, payments or account management may be sent where necessary to provide the service.

Chat and user conduct

If the platform provides a chat function, the user must use it respectfully and in compliance with the site rules. Chat may be moderated, monitored or recorded for assistance, security and abuse-prevention purposes.

Insults, discriminatory content, threats, spam, advertising of other services, fraudulent messages, collusion attempts or disclosure of other users’ personal data are not allowed. In case of violation, Wizardo Casino may restrict chat access or take measures on the account.

Privacy, cookies and personal data

Personal data processing is governed by the Privacy Policy and Cookie Policy published on the website. By registering and using the platform, the user accepts that data may be processed for purposes connected to account management, security, payments, KYC, AML, support, communications and regulatory obligations.

For requests related to personal data, the user must use the official channels indicated in the legal pages or support section.

Liability and limitations

Wizardo Casino aims to keep the platform available and functional, but does not guarantee that the website will always be free from interruptions, errors, delays or technical issues. Maintenance, provider errors, network problems, malfunctions or external causes may affect access or gameplay.

The platform is not responsible for losses resulting from account misuse, shared credentials, unsafe devices, unstable connections, breach of the Terms or access from non-permitted countries.

Any balance corrections, refunds or cancellations are assessed based on available technical data, game rules, the Terms and platform procedures.

Intellectual property

The Wizardo brand, logo, website content, platform structure, software, graphic elements and other available materials belong to the Company or the respective licensors.

It is prohibited to copy, modify, reproduce, distribute, store, monitor or use website content without written authorization. Registration and use of the platform do not grant the user any intellectual property rights.

Complaints and assistance

For complaints, transaction disputes, problems with accounts, bonuses, payments, verification or games, the user may contact support at [email protected].

In the message, it is advisable to include the account email, date of the event, amount involved, payment method, bonus or game name, screenshots and a clear description of the problem. Do not send passwords, PINs or full payment codes.

Wizardo Casino will review the request based on the available information, technical data and applicable Terms.

Entire agreement, applicable law and language version

These Terms, together with the Privacy Policy, Cookie Policy, game rules, promotional conditions and other documents referenced on the website, constitute the agreement between the user and the Company in relation to use of the platform.

If any provision of the Terms is found to be invalid or unenforceable, the remaining provisions remain valid to the extent permitted by applicable law.

Any disputes will be handled according to applicable law, the procedures provided by the official Terms and the complaint tools available on the platform.

In case of differences between language versions, the English version published by the official website prevails.