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JackpotYou play — the Jackpot grows. You spin — your chances of winning increase. Wizardo Casino Privacy Policy
This Privacy Policy explains how Wizardo casino processes the personal data of users who visit the website, register an account, use gaming services, make payments, contact support or participate in promotions.
This policy describes which data may be collected, why it is used, which legal bases apply, which parties it may be shared with, how long it is retained and how users can exercise their rights.
When processing requires consent, consent is requested separately through the tools available on the website. Using the platform does not automatically make all processing activities consent-based.
Who processes the data and how to contact us
The data controller is Tusitier Ltd, a company registered under the laws of Belize with registration number 000047451. The company manages the services connected with the Wizardo Casino brand and determines the purposes and means of processing personal data related to the platform.
For requests related to personal data, privacy, consent, correction or deletion of data, you can write to [email protected]. In the message, specify that the request concerns privacy and include the email linked to your account, if you have one.
Which services this policy applies to
This Privacy Policy applies to the website, user accounts, gaming services, payments, support functions, promotions, communications and technical tools connected with the Wizardo Casino platform.
It may also apply to use of the mobile website, PWA, interactions with support, KYC/AML checks and activities required for security, fraud prevention and management of the relationship with the user.
Which personal data we may process
The data processed depends on the functions used by the user. Some information is provided directly during registration or when contacting support; other information is generated while using the platform.
| Category | Examples | When it may be used |
|---|---|---|
| Contact data | First name, last name, email, phone number, address, postal code | Registration, support, account verification, service communications |
| Identification data | Date of birth, identity document, photograph, requested KYC information | Age check, identity verification, fraud prevention, AML compliance |
| Account data | Username, account status, settings, communication history with support | Profile management, assistance, security, closure or restriction requests |
| Gaming data | Games used, bets, winnings, bonuses, Free Spins, missions, real and bonus balance | Service provision, bonuses, wagering checks, abuse prevention |
| Financial data | Payment method, currency, deposits, withdrawals, proof of ownership, source of funds | Payments, refunds, KYC/AML, anti-fraud checks, transaction verification |
| Technical data | IP address, device, browser, operating system, logs, GeoIP, security data | Website access, security, abuse prevention, technical diagnostics |
| Marketing data | Email, communication preferences, consent, interactions with offers or newsletters | Sending promotional communications, where permitted or allowed by applicable law |
| Responsible gaming data | Requests for breaks, limits, self-exclusion, account closure, restriction status | Managing requests related to responsible gaming and preventing misuse of the account |
Some information, such as profession, interests or additional data about the source of funds, is processed only when requested by the platform, provided by the user or required for specific checks.
Why we process personal data
Personal data is processed for purposes connected with casino service management, account security, payments, regulatory obligations and user protection.
| Purpose | Data used | Main legal basis |
|---|---|---|
| Account creation and management | Contact data, account data, identification data | Performance of contract |
| Age, identity and payment method verification | Identification, financial and technical data | Legal obligations, legitimate interest, KYC/AML procedures |
| Deposits, withdrawals and refunds | Financial, account and transaction data | Performance of contract, legal obligations, legitimate interest |
| Game provision and balance management | Gaming, account and transaction data | Performance of contract |
| Bonuses, missions, wagering and promotions | Gaming, bonus, account and marketing data | Performance of contract, consent or legitimate interest depending on the case |
| Security, anti-fraud and abuse prevention | Technical, account, financial and gaming data | Legitimate interest, legal obligations |
| Customer support and complaint handling | Contact, account, communication and transaction data | Performance of contract, legitimate interest |
| Responsible gaming | Account data, user requests, restriction status, communications | Legal obligations, legitimate interest, user protection |
| Marketing and promotional communications | Email, preferences, consent, interactions with offers | Consent or another basis allowed by applicable law |
| Technical analysis and website improvement | Technical data, cookies, logs, aggregated interactions | Legitimate interest or consent, depending on the tool used |
KYC, AML and security checks
Wizardo Casino may process personal data to verify identity, age, address, ownership of the payment method and source of funds. These checks may be requested during registration, before a withdrawal, during a refund, in the presence of unusual activity or whenever required for platform security.
Checks may include identity documents, proof of address, screenshots or documents related to payment methods, selfies, video verification or information about source of funds. Failure to complete verification may limit account use, delay payments or prevent certain operations.
Profiling, automated checks and human review
Some data may be used to detect suspicious activity, fraud, bonus abuse, unauthorized access, use of VPN/proxy tools or signs connected with responsible gaming. These activities may include account behavior analysis, technical checks and risk classifications.
When automated tools are used, results may be subject to human review before relevant decisions such as blocks, restrictions, document requests or additional checks. The user may contact support if they believe a decision on their account is incorrect or should be reviewed.
Marketing and communication preferences
Wizardo Casino may send promotional communications, updates about bonuses, offers, missions or services, where permitted by applicable law and user preferences.
The user may withdraw consent or change marketing preferences when the available tools allow it. Withdrawal from marketing does not prevent technical, security, legal or account-management communications from being sent where necessary to provide the service.
Cookies and similar technologies
The website may use cookies and similar technologies to make the platform work, keep the session active, remember preferences such as language or currency, protect the account, analyze technical issues and improve the user experience.
Some cookies are necessary for website operation; others, such as statistical, advanced functional or marketing cookies, may require consent. The user can manage cookies through the banner, preferences panel if available, or browser settings.
Disabling technical or session cookies may limit certain website functions, including login, navigation, account management or payments.
Sharing with providers, partners and authorities
Personal data may be shared only when necessary to provide the service, comply with legal obligations, protect the platform or manage user requests.
Recipients may include:
- payment providers and banks;
- KYC, AML and anti-fraud providers;
- game providers and technical platforms;
- hosting, security and infrastructure services;
- customer support and complaint management tools;
- email, communication and marketing providers, where applicable;
- legal advisers, reviewers and audit companies;
- affiliated companies or providers supporting service delivery;
- competent authorities, regulators or law enforcement where required by law or necessary for investigations.
Providers that process data on behalf of the Company must operate according to instructions, contractual agreements and confidentiality obligations appropriate to the type of processing.
Data is not shared with third parties for independent marketing without consent, unless another legal basis is provided by applicable law.
International transfers
Some providers or technical systems may process personal data outside the European Economic Area. When this happens, the transfer must be managed through tools provided by applicable law.
These tools may include adequacy decisions, standard contractual clauses, supplementary measures or other safeguards recognized by data protection law.
Data retention
Personal data is retained for the time necessary for the purposes for which it was collected, unless longer periods are required by legal obligations, AML/KYC checks, complaint management, anti-fraud investigations or defense of the Company’s rights.
| Data type | Indicative period | Reason |
|---|---|---|
| Account data | For the duration of the relationship and for the necessary period after closure | Account management, complaints, legal obligations |
| KYC/AML and transaction data | At least 5 years, or another period required by applicable law | Compliance, anti-money laundering, fraud prevention |
| Support and complaint data | For the time necessary to handle the request and protect legal rights | Assistance, proof of communications, dispute resolution |
| Marketing data | Until consent is withdrawn or expiry under internal procedures | Preference management and promotional communications |
| Technical and cookie data | According to the duration of the tool, browser settings or security needs | Website operation, security, technical analysis |
When data is no longer needed, it may be deleted, anonymized or retained in a limited form where required for legal obligations or protection of rights.
Information security
The Company adopts technical and organizational measures proportionate to the type of data processed and the risks connected with online services. These measures may include encryption during transmission, access controls, infrastructure protection, internal access limitation and monitoring procedures.
No online system can be considered 100% secure. The user must protect their credentials, use trusted devices, avoid unsafe networks and contact support in case of suspected access or phishing.
Data accuracy
The user must provide correct data and keep it updated. Incomplete, false or outdated information may prevent account verification, delay payments or limit access to certain functions.
If personal data changes or is incorrect, the user may request correction through support. For security reasons, some changes may require identity verification.
Third-party links and services
The website may contain links or components connected to third-party services. When the user visits external websites or uses services not managed by Wizardo Casino, the privacy policies of those parties apply.
Before providing personal data to third parties, the user should read their privacy notices and check the reliability of the service.
User rights
Within the limits provided by applicable law, the user may exercise rights related to their personal data. These rights may include:
- access to processed personal data;
- rectification of inaccurate or incomplete data;
- deletion of data, where applicable;
- restriction of processing;
- objection to processing based on legitimate interest or direct marketing;
- portability of data provided by the user;
- withdrawal of consent for consent-based processing;
- complaint to the competent data protection authority.
Some rights may be limited by legal obligations, AML/KYC requirements, payment management, fraud prevention, account security or the need to retain evidence in case of disputes.
How to send a privacy request
To exercise a right or send a privacy request, write to support and indicate the type of request in the subject line, for example “Data access request”, “Data correction”, “Data deletion” or “Marketing consent withdrawal”.
In the message, it is useful to include:
- email linked to the account;
- first name and last name shown in the profile;
- right you want to exercise;
- clear description of the request;
- any information useful to identify the relevant data or processing activity.
To protect the account, Wizardo Casino may request additional information or documents to verify identity before replying. Requests are reviewed according to applicable law and the complexity of the case.
Failure to provide data
Some data is required to create the account, verify identity, manage payments, provide games, comply with legal obligations or protect the platform. If such data is not provided, Wizardo Casino may be unable to activate the account, process payments, allow withdrawals or provide certain services.
When data is requested only for optional purposes, such as certain marketing communications, lack of consent does not necessarily prevent use of the main services.
Privacy Policy updates
This Privacy Policy may be updated in case of legal changes, technical changes, new website functions, provider updates or changes in internal procedures.
The updated version is published on the website. In case of relevant changes that require consent or additional information, the platform may use the available tools to notify the user.